Privacy Protected

Privacy Policy

Your privacy matters to us. Learn how we protect your personal information.

Last Updated: September 2026

Introduction

Fencing and Landscaping Experts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fencingandlandscapingexperts.com.au, use the Fencing CRM website or mobile app, or use our services.

We are a licensed fencing and landscaping contractor serving Sydney NSW since 2016, and we understand the importance of maintaining the confidentiality and security of your personal information.

Information We Collect

Personal Information

We may collect the following personal information:

Name and contact information (phone, email, address)
Property details and location for service delivery
Project requirements and specifications
Payment and billing information
Communication preferences
Photos of your property (with your consent) for project planning

Technical Information

We automatically collect certain technical information:

IP address and device information
Browser type and version
Website usage patterns and analytics
Cookies and similar tracking technologies
Referral sources and page interactions

Fencing CRM Mobile App

Authorised business users may create, view or update information needed to run fencing and landscaping work. Depending on the user's role, this can include:

Account name, work email, phone number, role and sign-in activity
Customer contact details, addresses and project requirements
Inspections, quotations, contracts, invoices, payments and expenses
Employee details, work logs, notes, photos, receipts and business documents
App interactions, installation or device identifiers, crash diagnostics and performance measurements
A push-notification registration token when notifications are enabled

The app uses Google Firebase Analytics, Crashlytics, Performance Monitoring and Cloud Messaging to measure app reliability, diagnose faults and deliver requested notifications. We do not sell Fencing CRM data or use customer records for advertising.

How We Use Your Information

We use your information for the following purposes:

Service Delivery

Providing fencing and landscaping services
Project planning and consultation
Scheduling and service delivery
Quality assurance and follow-up

Communication

Responding to inquiries and quotes
Project updates and notifications
Customer support and assistance
Marketing communications (with consent)

Business Operations

Account management and billing
Legal compliance and record keeping
Business analysis and improvement
Website and mobile app optimisation, analytics and reliability

Legal Requirements

Compliance with Australian privacy laws
Contractor licensing requirements
Insurance and liability purposes
Dispute resolution and legal proceedings

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

We may share information with:

Trusted service providers and subcontractors working on your project
Technology providers that operate the CRM, including hosting, storage, email and Google Firebase services
Payment processors and financial institutions
Legal and professional advisors
Government authorities when required by law
Emergency services if necessary for safety reasons

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

Secure socket layer (SSL) encryption
Secure data storage and backup systems
iOS Keychain and Android platform security for saved mobile sessions
Passwords are not stored by the Fencing CRM mobile app
Regular security updates and monitoring
Access controls and authentication

Organizational Measures

Staff training on privacy and security
Limited access to personal information
Regular security assessments
Incident response procedures

Your Privacy Rights

Under Australian privacy law, you have the following rights:

Access: Request access to your personal information we hold

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal requirements)

Consent Withdrawal: Withdraw consent for marketing communications

Complaints: Lodge a complaint about our handling of your personal information

Mobile App Choices

Push notifications are optional and can be disabled at any time in your device settings. Removing a recently used account from the sign-in screen deletes its saved session from that device; it does not delete business records.

To request access, correction or deletion of a Fencing CRM user account, email info@fencingandlandscapingexperts.com.au from the registered address with the subject “Fencing CRM account request”. Do not include your password. Some business, financial or legal records may need to be retained, and deleting a user account does not automatically delete records owned by the relevant business.

Read more about the app on the Fencing CRM app page.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.

Types of cookies we use:

Essential cookies for website functionality
Analytics cookies to understand website usage
Marketing cookies for relevant advertising (with consent)
Preference cookies to remember your settings

Contact Us About Privacy

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Phone: 0492 879 796

Email: info@fencingandlandscapingexperts.com.au

Fencing and Landscaping Experts
Licensed Contractors - Sydney NSW
Business Hours: Monday to Friday 7:00 AM - 6:00 PM

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Australian Privacy Principles Compliance

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with Australian privacy law.

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.